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We have broken down the most important questions to help you understand ShareHouse much better. We aim to be the biggest marketplace of storage space in Germany and help digitalize the warehousing industry. Feel free to connect with us via chat or directly by phone in case there is a question that was not answered below.
What is ShareHouse?
ShareHouse is a digital marketplace for storage space. ShareHouse offers all business customers a quick and easy way to offer and/or find storage space. ShareHouse enables providers of storage space to offer capacity throughout Germany. Demanders of storage space can then find suitable offers.
Who can use ShareHouse?
Sharehouse is aimed at companies and should not be used by private consumers.
How can I contact you?
You can easily reach us via the chat function on the website. Alternatively, you can also send us an email (firstname.lastname@example.org), or just give us a call. You can find the contact details here below:
ShareHouse GmbH & Co. KG
WeWork Sony Center
Telephone number: +49 (0)203 3188 9000
How do I become part of the ShareHouse Community?
Register here to become part of the ShareHouse Community and offer/ book storage space. After registering you will receive a link via e-mail, which you must confirm in order to unlock your account.
How do I maintain my profile in ShareHouse?
To maintain your profile on ShareHouse, you must first create an account. Please login afterwards here with your access data on our platform to gain access to your profile.
Complete your profile by updating your contact and company data and upload a profile picture, as well as a logo of your company. Please pay attention to the completeness of the profile, so that we can present you optimally.
ShareHouse is primarily aimed at small and medium-sized warehouse operators throughout Germany. As a warehouse operator, you can set and manage your free capacities on our platform with just a few clicks. On the tenant side, our community consists of commercial producers and traders who need buffer storage for their goods. Our marketplace offers you as a warehouse provider the chance to better utilize your space. In the future, we will expand our digital marketplace for storage space with many more services that promise you as a warehouse operator with more added value. These include, for example, the virtual management of storage space capacities with a warehouse management system (WMS) or the provision of key figures such as capacity utilization, picks or current sales.
How much does it cost to offer storage space?
The offering is free of charge. If a transaction is concluded, we will charge a commission fee of 10% of the contract value. If the customer wants to prolong storage at the end of the agreed term, the prolongation does not generate an additional commission fee for the provider.
How can I pay the commission fee?
The provider will only be liable to pay a fee when a contract with a tenant has been concluded over the ShareHouse platform. You will receive our invoice when you close a contract with the customer. The terms of payment are laid down in the invoice.
How can I register as a provider?
Under the link www.sharehouse.eu/users/sign_up, you can reach our registration form for the providers. Just enter your data and send it to us. We will then confirm your registration by email.
How is the contract concluded?
We regularly send you interesting inquiries for which you can submit a binding offer. The customer informs us of the offer he has chosen. This is the contract between you and the customer.
How is the delivery and collection of the goods organised?
Delivery and collection must be organized independently by the tenant. The provider is obliged to accept the goods at the agreed start date and to make them available again at the end date.
How can I automatically update my storage spaces in ShareHouse?
If you are interested in updating your storage spaces via API, please get in touch with us here.
How do I create a warehouse on ShareHouse?
Please log in with your access data here on our platform and click in the menu under the profile on "Warehouse Management" to set up a new warehouse or to edit existing warehouses.
Then click on "Add new warehouse". Here you can enter the details of your warehouse and save it afterward.
Complete the details and characteristics of your warehouse (eg storage type, certifications, equipment, connections and other services), indicate operating hours and add photos. You can take the address data directly from your profile if it's the same as your warehouse address.
Please make sure to complete all mandatory fields so that the warehouse can be stored. When you finish inputting data, save your warehouse. Of course, you can always change the data in your account at any time.
I've created a warehouse, but I can not find it on ShareHouse. Why is that?
By creating a warehouse on ShareHouse, you've already taken the biggest step to offer storage space on ShareHouse.
To be found on ShareHouse, you must also create storage spaces in your warehouse so that potential customers know what and how much they can store with you.
Log into ShareHouse with your access data, go to Warehouse Management. There you will find an overview of all your created warehouses. Here you can add new storage spaces and edit existing ones.
How can I set my storage space on ShareHouse?
Log in with your access data here on ShareHouse, go to warehouse management and search the warehouse in which you want to create storage space. Click on "Add new storage space" to create a storage space. You will then be redirected to a new page where you can provide information about your storage space. Fill in your storage space and save it to be found on ShareHouse. Of course, you can always change the data in your account at any time.
ShareHouse is directed exclusively at companies and traders and should not be used by private consumers. The target groups are producers and dealers all over Germany who need a fast logistics solution to bridge storage bottlenecks. On ShareHouse you will find a wealth of small and medium-sized warehouse providers who offer their capacities for rent via our marketplace. The use of ShareHouse is 100 percent free for all customers. To make a booking, you must be registered with ShareHouse. Storage space is booked directly via our marketplace. The financial settlement then takes place directly between the tenant and the provider.
Is there a minimum rental period?
No, there is no minimum rental period. The rental period can be flexibly requested.
How much does it cost to arrange the storage space or storage?
The use of ShareHouse is free of charge for you as a tenant. The costs for the brokerage are carried entirely by the storage space provider. The provider pays 10 percent of the total amount to ShareHouse for each booking. You as a tenant are not included in the settlement of this sum, it takes place directly between ShareHouse and the warehouse provider. For the storage of your goods, you will receive an invoice directly from the storage provider. It only includes your costs for renting the storage space. You can find the exact composition of these costs in the provider's offer, as it is displayed in the search. The sum is calculated from the number of pallets and the duration of storage.
How to cancel my request?
Cancellation of the search request is possible free of charge at any time until the contract is concluded. Just send us an email to email@example.com. We will then inform the warehouse provider. After the conclusion of the contract, cancellation is only possible in accordance with the Allgemeinen Deutschen Spediteurbedingungen 2017 (ADSp 2017).
How can I retrieve my stored goods?
Please retrieve your goods directly from the warehouse provider. Shortly, however, the option will also be possible directly via ShareHouse.
How can I register as a customer?
To create an account as a business customer, you must first create an account under "Login" (top right on the page). You have to register with your e-mail and a password. We will then send you a security check link to complete your registration. Once you have clicked on it, you can log on to our platform with your access data. Under this link you can create your individual profile for free as a registered user: www.sharehouse.eu/users/signup. Your profile is an only for you accessible area within our community. Here you can manage your data and view all orders you have booked through ShareHouse. You also have the option of creating a list of warehouses that are of particular interest to you under "My Favorites". If you have any questions or need help with registration, simply contact us via chat, email or phone. (firstname.lastname@example.org) or call us at the following number: +49 (0)203 3188 9000.
How is the contract concluded?
After submitting your search query, we will find the right offers for you. These will be sent to you by email. You can tell us your choice directly by email. This is the contract between you and the provider.
How must my goods be packed?
How can I book a storage space on ShareHouse?
You have already registered on ShareHouse, are logged in with your account and have found a suitable storage location via the search? Very good! Then it only takes a few clicks to book your storage space. Next, to each offer that is displayed for your search, there is a button that says "More details". If you click on it, you will get to the detailed view, where you will find even more information about the offered storage space: The most important information is at the top of the page. There the offer you selected will be listed again with regard to the services and total costs. Below you will find additional information about the warehouse. When you are satisfied with your selection, click on "Continue to booking". On this page, you will find a detailed breakdown of the costs and all other details of your booking. Now all you have to do is enter your data: First name, surname, telephone and billing address. Now you can book your storage space "Payable"! You will then receive confirmation of your booking within a maximum of 24 hours. Invoicing is done directly with the supplier of the storage space. If you don't find a suitable storage space, simply use the contact form at the bottom of the search results page. We will then gladly continue searching for you!
Which types of storage areas are there?
Which types of shelving systems are there?
What are the costs for warehouse rental?
How does the search for storage space actually work?
Your goods are stored exclusively by professional warehouse providers in separate areas. In addition, you have the option of selecting further security criteria when searching for a suitable warehouse. For example, many warehouses have an increased standard of security in that they are not only monitored by a camera but also by a security service ("guarded warehouse"). For very valuable goods, you can also make sure that they are stored in a "locked storage". Access is only permitted to a certain group of people and is monitored around the clock by strict security and identification procedures.
What happens to my personal data?
Responsible handling of your data is very important to us. We assure you that we will only use the data for the designated purpose within the scope of our data protection conditions and our general terms and conditions.
How is the stored goods insured?
This can be different for each forwarding agent. Additional insurance is available for valuable goods.
We treat the legal aspect of our business seriously and have consulted with our lawyers regarding the best way to bring ShareHouse's services to you.
How are the terms and conditions regulated? And what about revocation and disclaimer?
The terms and conditions, revocation and disclaimer can be found here.